Q: HOW WILL MY PRODUCT BE SHIPPED?
A: All online and downloadable products will be immediately available upon completion of your payment. Books and other printed matter will be prepared for shipment in 2-3 business days. Most items are sent USPS or UPS ground.
Q: ARE YOUR PRODUCTS IN STOCK?
A: All of our products are in stock. In rare cases, however, we may take your order and then discover that the product is not available for immediate shipping. If some unforeseen occurrence delays your order, you will receive an email from Kovels Online Customer Sservice letting you know when to expect your product, and we will work to fill your order as quickly as possible.
Q: DO YOU SHIP OUTSIDE THE UNITED STATES?
A: Yes, we do offer international shipping options.
Q: CAN YOU SHIP TO A P.O. BOX?
A: No -- we need an actual physical street address to ship your order.
Q: HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
A: It will normally take approximately 2-3 business days to process your shipment
Q: HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
A: Your order should arrive in no more than 10-15 business days, depending on the shipping method -- usually much sooner than that. However, orders outside of the Continental US, and print newsletter subscriptions may take longer -- overseas orders may even take up to 6-8 weeks, depending on the shipping method.
Q: WHAT IF I ORDER A DOWNLOADABLE PRODUCT?
A: If you order a downloadable product that does not require a registration key, you will be given the link to download the file on the "thank you" page, after you check out. If you have a problem with this download, please contact customerservice@kovels.com.
Q: WHAT IF I ORDER A SUBSCRIPTION?
A: If you order a subscription to Kovels on Antiques and Collectibles, PRINT Edition that is produced on a regular schedule you will begin receiving that publication within approximately 6 weeks, starting with the next issue -- often quicker.
If you order a subscription for access to Kovels.com Premium, you will immediately be emailed instructions for activating your registration. You will then be able to access the premium part of the site including the archives.
Q: WHAT IF I'M NOT HAPPY WITH MY PURCHASE?
A: If you feel that a product sold through our store is of poor quality, you may submit a complaint to us, to be considered when reviewing the inclusion of that product in our online catalog. All complaints should be submitted by sending us an email to feedback@kovels.com. We disclaim all liability for the products sold by other websites.
Q: WHAT IF I HAVE A PROBLEM WITH MY SHIPMENT?
A: Please contact customerservice@kovels.com and they will quickly resolve your problem. |
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