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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
 

If you are dissatisfied with your purchase for any reason you may return new, unopened items sold through our store within 30 days for a full refund. You should expect to receive your refund within four weeks of returning your item(s).

Before mailing your product back be sure to contact customerservice@kovels.com for the proper return authorization then mail the product to:

Kovels Online Store
Att. RETURNS
23600 Mercantile Rd; Suite-H
Beachwood, Ohio 44122-5949

If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted. Please see our Terms & Conditions for complete details regarding our return policy.